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DS Education Privacy Policy

Introduction

This privacy policy explains how DS Education ("DS Education", "we", "us", "our") collects, uses, and protects the personal information of students, parents, and partners who use our overseas education consultancy services or visit our website and social media channels.

DS Education is a registered Singapore and Cambodia company and has supported students for over 16 years in pursuing overseas studies in the UK, Australia, Singapore, the USA, China, New Zealand, Malaysia, Canada, Switzerland, Europe, and South Korea.

We reserve the right to update this policy from time to time. Any changes will be posted here, and we encourage you to review this page periodically.

What Information We Collect

When you enquire about or use our services, or visit our website, we may collect:

  • Contact details: name, phone number, email address, home address, and WhatsApp/Telegram/social media handles.

  • Identity documents: passport, national ID, and photographs.

  • Academic records: transcripts, certificates, English test scores, and references.

  • Financial and sponsorship documents needed for university applications or visa/immigration processes.

  • Application materials: personal statements, essays, and supporting letters.

  • Visa and immigration information required by embassies, consulates, or immigration authorities.

  • Communication records from calls, emails, messaging apps, and consultations.

  • Website and event data: IP address, browser type, pages visited, and information you provide when registering for events such as the DS Global Study Fair.

Why We Collect and Use Your Information

We use your information to:

  • Assess your eligibility and match you with suitable overseas institutions and courses.

  • Prepare and submit university, college, and scholarship applications on your behalf.

  • Assist with visa and immigration applications.

  • Communicate with you about your application status, events, and our services.

  • Invite you to DS Education events, such as the DS Global Study Fair, and share relevant updates.

  • Send you marketing communications about programs and events, where you have given consent (you may opt out at any time).

  • Improve our services and understand the needs of our students.

  • Comply with legal, regulatory, and contractual obligations.

How We Share Your Information

To provide our consultancy services, we share your information with:

  • Partner universities, colleges, and institutions in the countries where you are applying (including the UK, Australia, Singapore, the USA, China, New Zealand, Malaysia, Canada, Switzerland, Europe, and South Korea).

  • Embassies, consulates, and immigration authorities, as required for visa applications.

  • Education boards, testing bodies, or scholarship providers relevant to your application.

  • Trusted service providers who support our operations (for example, IT, communications, and event platforms), under confidentiality obligations.

  • Government authorities, where required by law.

We do not sell, lease, or trade your personal information to third parties for their own marketing purposes. We only share what is necessary for the purpose it was collected for, and we take reasonable steps to ensure recipients protect your information appropriately, including when it is transferred outside Cambodia or Singapore.

Safeguarding and Securing Your Data

DS Education is committed to protecting your personal information and keeping it confidential. We apply reasonable administrative, technical, and physical safeguards to prevent unauthorised access, loss, misuse, or disclosure of your data, including restricted access to files and secure storage of physical and digital documents.

We retain your personal information only for as long as necessary to provide our services, satisfy legal or regulatory requirements, or resolve disputes, after which it is securely deleted or anonymised.

As a Singapore-headquartered business, we align our data-handling practices with Singapore's Personal Data Protection Act (PDPA). We apply the same standards of care to personal information handled through our Cambodia operations.

Our Cookie Policy

Our website may use cookies to understand how visitors use our site, remember your preferences, and improve your browsing experience. Cookies do not give us control over your device — they simply help us see which pages are useful and tailor our content accordingly.

By continuing to use our website, you consent to our use of cookies as described here. You can disable cookies at any time through your browser settings; note that some website features may not work as intended if you do so.

Links to Other Websites

Our website and communications may contain links to university websites, payment portals, or social media pages that are not operated by DS Education. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review the privacy policy of any website you visit through our links.

​Restricting the Collection and Use of Your Personal Data

You have the right to:

  • Ask what personal information we hold about you and request a copy.

  • Request that we correct inaccurate or outdated information.

  • Withdraw consent for marketing communications at any time by contacting us or using the unsubscribe link in our emails.

  • Request that we restrict, delete, or stop using your personal information, subject to our legal and contractual obligations (for example, we may need to retain certain records for active or completed visa applications).

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable time.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy here with a revised date, and where changes are significant, we will notify you directly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us: dsglobal@dseducation.sg

TERMS & CONDITIONS FOR EDUCATION CONSULTANCY SERVICES

These Terms & Conditions (“Terms”) apply to all students, parents, guardians, sponsors, or other clients (“Client”) who engage DS Education (“DS Education”, “we”, “us”, or “our”) for education consultancy, application, visa guidance, translation, study tour, school transfer, accommodation arrangement, or other related services.

By engaging DS Education, making payment, signing an application/service form, or instructing DS Education to commence any service, the Client acknowledges that they have read, understood, and agreed to these Terms.

1. Scope of Services

DS Education provides education consultancy and related support services, which may include:

  1. Free Consultation

  2. Admission Support

  3. Visa Guidance

  4. Translation Services

  5. Study Tours

  6. DS Foundation Support

  7. School Transfer Assistance

  8. Accommodation Arrangement

The specific services provided to each Client will depend on the service package, quotation, invoice, application, or written confirmation issued by DS Education.

DS Education reserves the right to determine the scope of each service based on the Client's individual circumstances, requirements, destination, institution, programme and applicable procedures.

2. Free Consultation

DS Education may provide an initial consultation at no charge.

The purpose of the consultation is to provide general educational guidance and information based on the information provided by the Client.

A free consultation does not constitute a guarantee of:

  • Admission to any institution;

  • Scholarship or financial assistance;

  • Visa approval;

  • Accommodation availability;

  • Employment or internship;

  • Transfer or credit recognition;

  • Any particular academic or immigration outcome.

Further services requested by the Client may be subject to applicable service fees.

3. Admission Support

Admission support may include, where applicable:

  • Course and institution recommendations;

  • Application preparation;

  • Application submission;

  • Communication with institutions;

  • Follow-up on application status;

  • Offer letter guidance;

  • Assistance with acceptance procedures;

  • General pre-departure guidance.

DS Education will make reasonable efforts to ensure that applications are submitted accurately and within applicable deadlines based on information and documents provided by the Client.

However, the final decision regarding admission rests solely with the relevant educational institution.

DS Education does not guarantee:

  • Admission;

  • A particular course or institution;

  • A particular intake;

  • Scholarship or tuition fee waiver;

  • Recognition of previous qualifications;

  • Transfer of academic credits; or

  • Any specific admission outcome.

Admission requirements, deadlines, tuition fees and institutional policies may change without prior notice and are determined by the relevant institution.

4. Service Fees for Non-Partner Institutions

Admission support for institutions that are not appointed or official partners of DS Education may be subject to additional service fees. Any applicable fees will depend on the institution, programme, destination country, and level of support required.

Where applicable, DS Education will inform the Client of any additional service fees prior to commencing the relevant services or submitting the application.

Any fees charged by the Institution, University or other third parties are separate from DS Education’s service fees and will be payable by the Client where applicable.

5. Client Responsibility for Application Information

The Client is responsible for providing complete, accurate, genuine and up-to-date information and documents.

This includes, but is not limited to:

  • Passport and identification documents;

  • Academic certificates and transcripts;

  • English language test results;

  • Employment records;

  • Financial documents;

  • Personal information;

  • Immigration history;

  • Addresses and contact details;

  • Previous education information; and

  • Any other information required for the relevant application.

The Client must immediately notify DS Education of any changes to their circumstances or information.

DS Education shall not be responsible for consequences arising from:

  • Incorrect information provided by the Client;

  • Missing information;

  • False or misleading information;

  • Altered or fraudulent documents;

  • Failure to disclose relevant information; or

  • Failure to provide documents within the required timeframe.

Where inaccurate, incomplete or misleading information is discovered, DS Education reserves the right to suspend or terminate the service.

6. Visa Guidance

DS Education may provide general visa application guidance and administrative support based on publicly available requirements and information provided by the relevant immigration authority, institution or other authorised body. Please kindly note that visa service fees are applicable and may vary depending on the destination country and visa type. These fees are exclusive of any visa application fees payable to the relevant immigration authorities, as well as any appointment or biometric fees, where applicable.

Visa guidance may include:

  • Document checklist;

  • Application preparation;

  • Form-filling guidance;

  • Supporting document review;

  • General statement or explanation guidance;

  • Appointment guidance;

  • Submission preparation; and

  • General follow-up assistance.

Important Visa Disclaimer

DS Education does not guarantee visa approval.

The final decision regarding any visa, immigration permission, student pass, permit or related application is made solely by the relevant government or immigration authority.

Visa requirements, processing times, financial requirements, documentation requirements and immigration policies may change at any time.

DS Education is not responsible for visa refusal, delay, cancellation or other immigration decisions where such outcomes are outside DS Education's control.

The Client remains responsible for ensuring that all information and supporting documents submitted are truthful, accurate and complete.

7. Translation Services

Where translation services are requested, DS Education may assist with the translation of documents required for education or related applications.

Translation fees will be charged based on:

  • Number of documents;

  • Number of pages;

  • Language;

  • Type of document;

  • Urgency; and/or

  • Requirements of the receiving institution or authority.

Unless expressly stated otherwise, translation fees do not include certification, notarisation, legalisation, apostille, courier or other third-party charges.

The Client is responsible for confirming whether a particular institution, embassy, immigration authority or government body requires a specific type of certified translation.

DS Education does not guarantee acceptance of any translation by a third party unless such acceptance has been expressly confirmed by the relevant authority.

8. Study Tours

Study tours organised or facilitated by DS Education may include:

  • Educational institution visits;

  • Campus tours;

  • Educational talks;

  • Cultural activities;

  • Accommodation;

  • Transportation;

  • Meals; and/or

  • Other activities specified in the relevant study tour programme.

The exact inclusions and exclusions will be stated in the relevant quotation, itinerary or programme information.

8.1 Payment

Study tour fees must be paid according to the payment schedule stated in the relevant quotation or invoice.

Places may only be confirmed upon receipt of the required payment or deposit.

8.2 Cancellation

Cancellation and refund terms may vary depending on the specific study tour and commitments made to airlines, accommodation providers, institutions, transport providers and other third parties.

Any non-refundable amount committed to third parties may be deducted from the refund, where applicable.

8.3 Changes to Programme

DS Education reserves the right to amend the itinerary, accommodation, transportation, activities, institutions or schedule where reasonably necessary due to:

  • Institutional availability;

  • Weather;

  • Transportation disruptions;

  • Government requirements;

  • Safety considerations;

  • Force majeure;

  • Operational circumstances; or

  • Other circumstances beyond DS Education's reasonable control.

DS Education will make reasonable efforts to provide a suitable alternative where possible.

8.4 Student Conduct

Students participating in a study tour are expected to:

  • Follow the instructions of DS Education staff and appointed school leaders;

  • Follow the rules of schools, universities, hotels and other venues;

  • Respect staff, delegates, students and members of the public;

  • Attend scheduled activities punctually;

  • Take reasonable care of personal belongings; and

  • Behave responsibly throughout the programme.

DS Education reserves the right to remove a participant from an activity or study tour where their behaviour presents a safety, disciplinary or operational concern.

Any resulting costs shall be borne by the Client where applicable.

9. DS Foundation

DS Foundation support may be provided to eligible students, subject to the applicable eligibility criteria, availability of funding, and individual circumstances. Approval and the amount of support provided are at the sole discretion of DS Foundation.

DS Foundation assistance may include, subject to approval:

  • Financial assistance;

  • Education-related support;

  • Scholarship or sponsorship support;

  • Application-related assistance; or

  • Other forms of educational support.

Submission of an application does not guarantee approval.

DS Education and/or DS Foundation reserves the right to assess applications and determine eligibility based on available resources and applicable criteria.

10. School Transfer Assistance

DS Education may assist students who wish to transfer between appointed schools, colleges, universities or education providers.

Services may include:

  • Consultation;

  • Institution recommendations;

  • Transfer application support;

  • Document preparation;

  • Communication with institutions; and

  • General guidance on transfer procedures.

The receiving institution has sole discretion over:

  • Admission;

  • Credit transfer;

  • Subject exemptions;

  • Programme placement;

  • Tuition fees; and

  • Transfer eligibility.

DS Education does not guarantee that a transfer application will be approved or that previously completed subjects or credits will be recognised.

11. Accommodation Arrangement

Accommodation arrangements are subject to availability and the terms and conditions of the respective accommodation provider.

Accommodation arrangement services are only available to students who have completed and enrolled their education application through DS Education. DS Education reserves the right to determine the availability and scope of accommodation assistance based on the student's application, destination, institution and individual circumstances.

DS Education does not guarantee the availability of any particular accommodation, room type, location, roommate or accommodation provider.

DS Education does not guarantee:

  • Availability of a particular property;

  • A particular room;

  • A particular location;

  • A particular roommate;

  • Accommodation approval;

  • Refunds from accommodation providers; or

  • The condition or ongoing availability of third-party accommodation.

The Client is responsible for reviewing and accepting the accommodation provider's own terms, conditions and cancellation policies before entering into an accommodation agreement.

DS Education is not the landlord, property owner or accommodation provider unless expressly stated otherwise.

12. Third-Party Fees

Unless expressly stated otherwise, DS Education service fees do not include third-party fees.

These may include:

  • University or college application fees;

  • Tuition fees;

  • Visa application fees;

  • Translation and Notarisation fees;

  • Foreign exchange charges; and

  • Other fees imposed by third parties.

Third-party fees are generally payable directly to the relevant provider or authority unless otherwise arranged by DS Education.

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