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DS Education Privacy Policy
Introduction
This privacy policy explains how DS Education ("DS Education", "we", "us", "our") collects, uses, and protects the personal information of students, parents, and partners who use our overseas education consultancy services or visit our website and social media channels.
DS Education is a registered Singapore and Cambodia company and has supported students for over 16 years in pursuing overseas studies in the UK, Australia, Singapore, the USA, China, New Zealand, Malaysia, Canada, Switzerland, Europe, and South Korea.
We reserve the right to update this policy from time to time. Any changes will be posted here, and we encourage you to review this page periodically.
What Information We Collect
When you enquire about or use our services, or visit our website, we may collect:
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Contact details: name, phone number, email address, home address, and WhatsApp/Telegram/social media handles.
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Identity documents: passport, national ID, and photographs.
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Academic records: transcripts, certificates, English test scores, and references.
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Financial and sponsorship documents needed for university applications or visa/immigration processes.
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Application materials: personal statements, essays, and supporting letters.
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Visa and immigration information required by embassies, consulates, or immigration authorities.
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Communication records from calls, emails, messaging apps, and consultations.
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Website and event data: IP address, browser type, pages visited, and information you provide when registering for events such as the DS Global Study Fair.
Why We Collect and Use Your Information
We use your information to:
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Assess your eligibility and match you with suitable overseas institutions and courses.
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Prepare and submit university, college, and scholarship applications on your behalf.
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Assist with visa and immigration applications.
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Communicate with you about your application status, events, and our services.
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Invite you to DS Education events, such as the DS Global Study Fair, and share relevant updates.
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Send you marketing communications about programs and events, where you have given consent (you may opt out at any time).
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Improve our services and understand the needs of our students.
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Comply with legal, regulatory, and contractual obligations.
How We Share Your Information
To provide our consultancy services, we share your information with:
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Partner universities, colleges, and institutions in the countries where you are applying (including the UK, Australia, Singapore, the USA, China, New Zealand, Malaysia, Canada, Switzerland, Europe, and South Korea).
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Embassies, consulates, and immigration authorities, as required for visa applications.
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Education boards, testing bodies, or scholarship providers relevant to your application.
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Trusted service providers who support our operations (for example, IT, communications, and event platforms), under confidentiality obligations.
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Government authorities, where required by law.
We do not sell, lease, or trade your personal information to third parties for their own marketing purposes. We only share what is necessary for the purpose it was collected for, and we take reasonable steps to ensure recipients protect your information appropriately, including when it is transferred outside Cambodia or Singapore.
Safeguarding and Securing Your Data
DS Education is committed to protecting your personal information and keeping it confidential. We apply reasonable administrative, technical, and physical safeguards to prevent unauthorised access, loss, misuse, or disclosure of your data, including restricted access to files and secure storage of physical and digital documents.
We retain your personal information only for as long as necessary to provide our services, satisfy legal or regulatory requirements, or resolve disputes, after which it is securely deleted or anonymised.
As a Singapore-headquartered business, we align our data-handling practices with Singapore's Personal Data Protection Act (PDPA). We apply the same standards of care to personal information handled through our Cambodia operations.
Our Cookie Policy
Our website may use cookies to understand how visitors use our site, remember your preferences, and improve your browsing experience. Cookies do not give us control over your device — they simply help us see which pages are useful and tailor our content accordingly.
By continuing to use our website, you consent to our use of cookies as described here. You can disable cookies at any time through your browser settings; note that some website features may not work as intended if you do so.
Links to Other Websites
Our website and communications may contain links to university websites, payment portals, or social media pages that are not operated by DS Education. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review the privacy policy of any website you visit through our links.
Restricting the Collection and Use of Your Personal Data
You have the right to:
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Ask what personal information we hold about you and request a copy.
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Request that we correct inaccurate or outdated information.
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Withdraw consent for marketing communications at any time by contacting us or using the unsubscribe link in our emails.
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Request that we restrict, delete, or stop using your personal information, subject to our legal and contractual obligations (for example, we may need to retain certain records for active or completed visa applications).
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable time.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy here with a revised date, and where changes are significant, we will notify you directly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us: dsglobal@dseducation.sg